Frequently Asked Questions
Most frequent questions and answers
General
Are the roses from the Rose By Sara Verdier collection real?
Yes, all roses from the Rose by Sara Verdier collection are handcrafted from 100% real roses.
How long will the roses from the Rose collection last?
Forever! Roses from the Rose by Sara Verdier collection are preserved to last forever. Your rose will never fade or wither.
My Sara Verdier jewelry (rings/bracelets/necklaces) doesn’t fit, what can I do?
Simply contact us and we will send you a replacement in the correct size totally free. Please note that each item can only be exchanged free-of-charge once.
How do I take care of my Steelceramics cup?
Visit our page on taking care of your Steelceramics drinkware for more information.
Shipping & Returns
When will I receive my order?
Please refer to our Shipping page for more information.
How can I track my order?
You will receive email notifications
1) to confirm your order after payment has been made
2) when your order has shipped and
3) when your tracking number is available. You can use the tracking number to further track your order.
Do you ship internationally?
Yes! We currently ship worldwide.
What is your return or refund policy? Is there any warranty?
Please refer to our Returns & Warranty page for more information.
Payment
How can I pay for my order?
We accept all major credit cards and debit cards such as Mastercard, Visa and American Express.
Which currency are the product prices in?
The currency displayed is dependent on your country and includes the Euro (€) , United States dollar ($), Swedish krona (kr), Hong Kong dollar (HKD), etc. You will be charged in the currency that the product prices are in.
Unless otherwise stated, all prices are in United States Dollars (USD).
How is my payment processed and is it secure?
Payments on the Sara Verdier website are processed by Stripe which is trusted by millions of businesses around the world including top companies such as Facebook, Kickstarter, Expedia and many others. By using Stripe, we also comply with the highest industry standards.
The Sara Verdier website is also tested and certified by McAfee to be free of malware, viruses, phishing attacks, and other things that can harm you and your computer.
Why was my credit or debit card not accepted?
If you encounter a problem while attempting to make payment for your order, it could be because:
1) Your credit/debit card isn’t authorized for overseas transactions
2) There is insufficient balance in your debit card
3) The billing address you have entered does not match the billing address associated with your credit/debit card
4) You have entered your email address or name wrongly. Please kindly check and re-enter them.
Why can’t I use my coupon code?
If you are not able to apply the coupon code, it is likely due to one of the following reasons:
- Coupon codes are not valid with items already on sale.
- The coupon code has already expired.
- The coupon code is not valid for the item you have added to the shopping cart.